CUSTOMER SERVICES

For all questions give us a call or send us an email:

Phone: +32 486 59 07 13

Email: an@toykyokids.be
info@toykyokids.be

Postal address:
Toykyo Kids
Ferdinand Lousbergskaai 121-123
9000 Gent
Belgium

Bank information:
Account name: Toykyo Kids
Accountnumber: BE61 7370 2785 5817
BIC: KREDBEBB
 

 

TERMS & CONDITIONS

By placing an order you agree with our selling,
delivery and payment conditions.

Prices

All prices are in Euro and include 21% tax.
Prices do not include shipping cost.
Shipping costs are always mentioned seperately. The price and offer
of an order are always those which apply at the moment of ordering.

Payment

Payment can be made by credit card or Paypal.

Returns

You can return your purchased item within 7 business days from
receiving your item. Always inform us that you are returning
an item by email (an@toykyokids.be) and don’t forget
to mention your order ID.
Returned items must be unused and unwashed in original packaging
and accompanied by the original invoice and a letter, which explains
the reason of return. Returned packages that we haven’t been notified
of or that do not have sufficient postage, will not be credited.
No returns on sale items.
Shipping cost of the returned items is not paid by Toykyo Kids.

You can send returns to:
Toykyo Kids
F. Lousbergskaai 121-123
9000 Gent
Belgium

Shipping Costs:

Shipping costs are always mentioned while making an order.
Delivery period:
Orders will be sent 1 or 2 days after receiving your payment.
Belgium: orders will be delivered within 1-2 business days after sending.
The Netherlands: orders will be delivered within 2-5 business days after sending.
Rest of Europe: orders will be delivered within 5 business days after sending.
Rest of the world: orders will be delivered within 7 business days after sending.
We always do our best to deliver your order as fast as we can.